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Shipping policy

How much does delivery cost ?

We offer complimentary standard delivery which is threshold level delivery.

Standard delivery is threshold delivery, meaning your order will be delivered to the first dry accessible area of your home (porch, garage, mailroom, lobby).

Standard Delivery + Professional Assembly

This delivery option includes threshold delivery and assembly by a trusted third-party technician.

  • Delivery to your doorstep or building entrance (threshold delivery)
  • Professional assembly by a third-party assembly partner
  • Assembly is scheduled separately from your delivery appointment
  • We cannot guarantee same-day assembly
  • Once we have confirmed that all boxes have been delivered, we will work to schedule your assembly appointment, typically within 24 hours, subject to technician availability
  • Please note: Assembly is scheduled only after delivery is complete to ensure all pieces of your order have arrived before a technician is dispatched.

Room of Choice + Professional Assembly

For the most seamless experience, we also offer Room of Choice + Professional Assembly, which includes:

  • Delivery to the room of your choice
  • Boxes carried inside your home
  • Carrier will carry boxes up to two flights of stairs within your home
  • Professional sofa assembly
  • Removal of all packaging and debris after assembly

Important: Although our White Glove team removes the packaging, please ask them to leave all original boxes and packaging materials until you're confident you'd like to keep your sofa. If you think there is any possibility you may return your sofa, you will need the original packaging.

Returns

To be eligible for a return, all Almond Wind sofas must be returned in their original boxes and packaging. We strongly recommend keeping all packaging materials until you are certain you will be keeping your sofa.

How will my order ship ?

Your order will be shipped via UPS, FedEx, or LTL (Less Than Truckload) freight shipping. Your shipping confirmation will provide details for your specific carrier. 

How long will it take for my order to ship ?

If the order is stock, it will take approximately 3-7 business to ship.

Where do you ship?

We currently ship to all of the 48 contiguous United States. Unfortunately, we do not ship Alaska, Hawaii, Canada, Mexico, Puerto Rico, and all other countries. Please note that we do not ship to PO Boxes or APOs at this time.