Frequently Asked Questions
Can I see Almond Wind in person?
Can I see Almond Wind in person?
We do not have a showroom. While we primarily operate online to keep our prices affordable, our e-commerce model allows us to pass savings directly to you. That said, our team is always available to assist with any questions to make sure you feel confident in your purchase.
How durable are Almond Wind sofas?
How durable are Almond Wind sofas?
Almond Wind sofas are built for everyday living.
Each seat comfortable holds up to 400 pounds.
Each frame is crafted from reinforced hardwood and engineered support systems designed for long-term structural integrity.
Our fabrics are performance-tested and our modular construction is engineered to remain secure and stable over time.
We stand behind every sofa with a limited lifetime structural warranty.
What is the fabric rub count?
What is the fabric rub count?
Our upholstery fabrics are rated at 50,000+ double rubs, exceeding industry standards for residential durability.
This means your sofa is designed to withstand years of everyday use while maintaining its texture and appearance.
Are the covers removable and washable?
Are the covers removable and washable?
Yes.
Our fabric covers are fully removable and machine washable for easy maintenance.
We recommend washing on a cold, delicate cycle with gentle detergent and air drying or tumble drying on no heat.
Always refer to the specific care instructions for your fabric selection.
Do the modules stay securely attached?
Do the modules stay securely attached?
Yes.
Each module is equipped with discreet locking connectors beneath the base, keeping pieces securely joined while maintaining a seamless appearance.
Once connected, your configuration remains stable without visible hardware.
What makes Almond Wind different?
What makes Almond Wind different?
Almond Wind blends architectural design, modular flexibility, and performance-driven materials into one elevated system.
Our sofas are crafted with reinforced hardwood frames, high-resilience cushioning, and performance-tested fabrics crafted with OEKO-TEX® certified materials — designed to deliver both visual impact and everyday functionality.
We focus on thoughtful construction, seamless modular design, and modern silhouettes that feel refined yet livable.
How long does delivery take?
How long does delivery take?
Shipping times vary by collection and availability.
In-stock pieces typically ship within 3-4 business days.
Pre-order collections will display estimated delivery windows directly on the product page.
Shipping times is typically 6-10 business days depending on your location. All orders will be shipped from our Miami or San Francisco warehouse.
You will receive tracking information as soon as your order ships.
What is your return policy?
What is your return policy?
We offer returns within 14 days of full delivery of your order.
If you decide Almond Wind isn’t the right fit for your space, we’re here to make the process seamless.
• Complimentary white-glove pickup is available for eligible returns.
• Refunds are issued to the original payment method once items are received and inspected at our warehouse.
To maintain product quality and minimize transit damage, items must be returned in their original packaging.
Because of the size and freight handling required for upholstered furniture, a return shipping fee will apply:
• 10% of the purchase price when returned in original packaging; minus any applicable shipping and assembly fees. All items must be received before we can process a return.
Refunds are typically processed within 3-5 business days of receiving the returned item.
One Voluntary Return Per Household: Each household is eligible for one voluntary sofa return. Voluntary returns include returns due to comfort, color, size, style, or any other personal preference.
Manufacturing Defects & Damage: If your sofa arrives damaged, defective, or with a manufacturing issue, please contact us at help@almondwind.com within the timeframe outlined in our policy. We'll work with you to resolve the issue and make it right as quickly as possible.
Adjusting Sofa Comfort: If you'd like to adjust the comfort of your sofa by adding additional filling, please email us at help@almondwind.com. We're happy to provide one complimentary 3 lb bag of premium filling per sofa order to help you achieve your preferred level of comfort.
Can I cancel my order?
Can I cancel my order?
Yes, Please email our support team at help@AlmondWind.com within 24 hours of purchase for a full refund. Cancellations requested after 24 hours may face a 10% restocking fee (up to $200), and orders that have already shipped cannot be canceled. Custom order may not be cancelled for a refund.
Order Changes
We begin processing orders quickly so we can get your pieces on their way as soon as possible.
Changes to your order, including color, fabric, or configuration, may be requested within 24 hours of purchase, provided fulfillment has not already begun.
After 24 hours, order changes are not guaranteed and, if approved, are subject to a $200 order modification fee.
Once an order has entered fulfillment, it can no longer be modified, even if it has not yet shipped.
Please carefully review your color, configuration, shipping address, and other order details before completing your purchase.
Are your sofas kid and pet friendly?
Are your sofas kid and pet friendly?
Yes.
All fabrics are crafted with OEKO-TEX® certified materials, free from harsh chemicals and safe for everyday living.
Our performance fabrics are designed to resist everyday wear, making them ideal for homes with children and pets.
Removable, washable covers make cleanup simple, while durable construction ensures long-term resilience.
Can I make my cushions firmer?
Can I make my cushions firmer?
Yes! We understand that comfort is a personal preference. That's why every Almond Wind sofa is eligible for one complimentary 3 lb. bag of premium seat/pillow filling, allowing you to customize the feel of your sofa.
If you'd like additional filling beyond the complimentary bag, it is available for purchase.
What if I have allergies or sensitivities to certain materials?
What if I have allergies or sensitivities to certain materials?
At Almond Wind, your comfort and well-being are important to us. If you have known allergies or sensitivities to furniture materials, we recommend reviewing the materials used in our sofas before purchasing.
Our sofas are made with the following materials:
- Engineered hardwood and plywood
- Polyester performance fabrics
- Memory foam cushioning
- Down-alternative fiber fill
- Chenille, bouclé, and velvet upholstery (depending on fabric selection)
Our fabrics are OEKO-TEX® certified and made without added PFAS or flame retardants.
If you have specific material allergies or sensitivities, we recommend consulting a healthcare professional before purchasing. You can also contact our team at help@almondwind.com with any questions about our materials.
We're happy to help you make an informed decision about what's right for your home.
Can I purchase replacement covers or additional pillows?
Can I purchase replacement covers or additional pillows?
Yes! We offer replacement seat cushion covers and back pillow covers for purchase, making it easy to refresh your sofa or replace a damaged cover without purchasing a new sofa.
You may also purchase additional pillows for your sofa.
Please contact us for current pricing and availability at Help@AlmondWind.com



