Returns & Refunds

We want you to love your Almond Wind sofa. If for any reason you're not completely satisfied, you may request a return within 14 days of delivery by contacting Help@AlmondWind.com.

Please note that orders already in transit cannot be canceled. If you no longer wish to keep your sofa after it has shipped, the order must first be delivered before a return can be initiated under our Return Policy.

If you would like to purchase a different Almond Wind sofa after receiving your order, this will be processed as a return followed by a new order. It is not considered a direct exchange.

We allow one voluntary return per household.

A voluntary return is any return requested because you no longer wish to keep the sofa, including but not limited to:

• You changed your mind.
• You don't like the color.
• The sofa doesn't fit your space.
• You prefer a different style or configuration.
• Any other personal preference unrelated to a manufacturing defect or shipping damage.

If you choose to return your sofa for one of these reasons, it will count as your household's one voluntary return.

Once your returned sofa has been received and inspected, your refund will be issued to the original payment method, less:

• Applicable return fees
• Any Assembly or White Glove Delivery fees paid on the original order (these services are non-refundable)

Refunds are typically processed within 3–5 business days after the returned sofa has been received and approved following inspection.

Return Eligibility

To be eligible for a return:

• Returns must be requested within 14 days of delivery.
• The sofa must be returned in its original packaging.
• The product must be in like-new condition, as determined by Almond Wind after inspection.

After the returned sofa arrives at our warehouse, it will be inspected to determine whether it meets our return requirements. If approved, the applicable refund will be issued to the original payment method.

Defective or Damaged Orders

Products that arrive damaged or have a manufacturing defect are covered under our Limited Lifetime Warranty and are not subject to voluntary return fees.

If your order arrives damaged or defective, please contact Help@AlmondWind.com as soon as possible. We may request photographs to evaluate the issue and determine the best resolution.

Whenever possible, we will replace defective or damaged parts rather than requiring the entire sofa to be returned.

If replacement parts are offered but you choose to return the sofa instead, the order will be processed as a standard voluntary return and will be subject to the applicable return policy and fees.

Limited Lifetime Warranty

All Almond Wind sofas are backed by our Limited Lifetime Warranty.

The warranty does not cover:

• Normal wear and tear
• Negligence or misuse
• Accidents
• Abnormal use
• Product modifications
• Commercial use

If a manufacturing defect occurs with the frame, cushions, or upholstery, we will gladly assist with replacement parts or another appropriate solution.

For warranty assistance, please contact Help@AlmondWind.com.

Please note: The original order number or proof of purchase is required for all warranty claims. Products purchased secondhand or through unauthorized resellers are not covered under the Almond Wind warranty.

Return Conditions

Returned products must be in like-new condition and free from:

• Stains
• Tears
• Damage
• Odors
• Pet damage
• Excessive wear
• Any other signs of use

Almond Wind reserves the right to determine whether a returned product meets the requirements for a voluntary return. Products that do not meet these standards may not be eligible for a refund.