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Refund policy

Returns & Refunds

We want you to love your Almond Wind sofa. If for any reason you're not completely satisfied, you may request a return within 14 days of delivery by contacting Help@AlmondWind.com.

Please note that orders already in transit cannot be canceled. If you no longer wish to keep your sofa after it has shipped, the order must first be delivered before a return can be initiated under our Return Policy.

Refusing delivery does not constitute a cancellation. If you refuse an order after it has shipped, it will be treated as a return and will be subject to this Return Policy and all applicable return fees.

If you would like to purchase a different Almond Wind sofa after receiving your order, this will be processed as a return followed by a new order. It is not considered a direct exchange.

We allow one voluntary return per household.

A voluntary return is any return requested because you no longer wish to keep the sofa, including but not limited to:

  • You changed your mind.

  • You don't like the color.

  • The sofa doesn't fit your space.

  • You prefer a different style or configuration.

  • You decide you no longer want an order after it has shipped.

  • You decline an available replacement or correction for a damaged, defective, incorrect, or missing item and instead choose to return the order.

  • Any other personal preference unrelated to an issue Almond Wind is unable to correct.

If you choose to return your sofa for one of these reasons, it will count as your household's one voluntary return.

Once your returned sofa has been received and inspected, your refund will be issued to the original payment method, less:

  • Applicable return fees

  • Any Assembly or White Glove Delivery fees paid on the original order, as these services are non-refundable once performed

Refunds are typically processed within 3–5 business days after the returned sofa has been received and approved following inspection.

Return Eligibility

To be eligible for a return:

  • Returns must be requested within 14 days of delivery.

  • The sofa must be returned in its original packaging.

  • The product must be in like-new condition, as determined by Almond Wind after inspection.

After the returned sofa arrives at our warehouse, it will be inspected to determine whether it meets our return requirements. If approved, the applicable refund will be issued to the original payment method.

Shipping & Delivery Estimates

All processing, shipping, transit, and delivery timelines provided by Almond Wind are estimates and are not guaranteed delivery dates.

We work closely with our delivery partners to get orders delivered as quickly as possible. However, delays may occasionally occur due to circumstances outside of Almond Wind's control, including severe weather, carrier routing or scheduling changes, transportation disruptions, regional service interruptions, terminal delays, and other unforeseen circumstances.

If a delay occurs, Almond Wind will make reasonable efforts to work with the carrier, obtain updates, and assist in getting your order delivered as quickly as possible.

However, a shipping or carrier delay does not automatically qualify an order for cancellation, refund, discount, reimbursement, or other compensation.

Once an order has shipped or entered transit, it cannot be canceled because of a delivery delay. If you no longer wish to keep the order, it must first be delivered and then returned in accordance with this Return Policy.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order upon delivery.

If your order arrives with a damaged or defective piece, incorrect color, incorrect item or part, missing component, or another fulfillment issue, please contact Help@AlmondWind.com within 7 days of delivery.

We may request photographs, packaging photographs, product labels, or other information reasonably necessary to evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, Almond Wind may arrange for:

  • A replacement part or component

  • Replacement of an affected piece

  • Replacement with the correct color or item

  • Repair or correction of the issue

  • Another appropriate resolution

Whenever reasonably possible, we will correct or replace the affected item or component rather than requiring the entire sofa to be returned.

Choosing a Return Instead of a Correction

If Almond Wind is able to replace, repair, or otherwise correct a damaged, defective, incorrect, or missing item and you choose not to accept the offered correction and instead decide you no longer want the order, the order will be treated as a voluntary return.

The return will therefore be subject to this Return Policy, including applicable return fees and non-refundable services.

For example, if an incorrect color or component is delivered and Almond Wind is able to provide the correct color or component, choosing to cancel or return the order rather than accepting the correction will be treated as a voluntary return.

Choosing to Keep an Affected Item

If Almond Wind is able to replace or otherwise correct a damaged, defective, or incorrect item and you choose to keep the affected item instead of accepting the offered replacement or correction, any discount, partial refund, store credit, reimbursement, or other courtesy accommodation is provided solely at Almond Wind's discretion.

Choosing to keep an affected item does not automatically entitle the customer to compensation.

This does not limit any rights or remedies that cannot be waived under applicable law.

Refused or Unsuccessful Deliveries

Once an order has shipped, refusing delivery does not cancel the order.

If you refuse delivery because you have changed your mind or no longer want the sofa, the order will be treated as a return and will be subject to the applicable return requirements and fees.

If there is a visible delivery issue, damage, or other concern at the time of delivery, please contact Almond Wind as soon as possible so we can determine the appropriate resolution.

Assembly & White Glove Services

Assembly and White Glove Delivery services may be performed by independent third-party delivery or assembly providers. 

'White Glove Delivery' assembly will take place when the sofa is delivered.


'Assembly only' Scheduling

Assembly is scheduled after you have received your complete sofa order. Once all pieces of your order have been delivered, please contact help@almondwind.com to schedule your assembly appointment.

Please note:

  • Same-day assembly appointments are not guaranteed.
  • Assembly appointments are not scheduled after 6:00 PM local time.
  • Appointment availability varies by location and may be affected by weekends, holidays, peak delivery periods, and third-party provider availability.
  • Assembly appointments are subject to provider availability in your area.
  • Delivery and assembly are separate services. The delivery of your sofa does not guarantee assembly on the same day.

Assembly Appointment Cancellation Policy

You may cancel your scheduled assembly appointment at any time; however, refund eligibility depends on when the cancellation is requested.

Cancellation more than 24 hours before your scheduled appointment:

  • The Assembly Service fee is eligible for a full refund.
  • No cancellation penalty applies.
  • The refund will be issued to the original payment method.

Cancellation less than 24 hours before your scheduled appointment:

  • The Assembly Service fee is non-refundable.
  • The appointment may still be canceled, but no refund will be issued.

Assembly and other upgraded delivery service fees are non-refundable once the service has been performed, including if the furniture is subsequently returned.

If there is an issue with the furniture itself, please contact Almond Wind so we can evaluate the issue and determine the appropriate resolution.

Minor adjustments or assembly-related issues that can reasonably be corrected during or following assembly do not necessarily constitute a manufacturing defect or entitle an order to a refund, replacement, discount, or other compensation.

Limited Lifetime Warranty

All Almond Wind sofas are backed by our Limited Lifetime Warranty.

The warranty does not cover:

  • Normal wear and tear

  • Negligence or misuse

  • Accidents

  • Abnormal use

  • Product modifications

  • Commercial use

If a manufacturing defect occurs with the frame, cushions, or upholstery, we will assist with replacement parts or another appropriate solution in accordance with the terms of the warranty.

For warranty assistance, please contact Help@AlmondWind.com.

Please note: The original order number or proof of purchase is required for all warranty claims. Products purchased secondhand or through unauthorized resellers are not covered under the Almond Wind warranty.

Return Conditions

Returned products must be in like-new condition and free from:

  • Stains

  • Tears

  • Damage

  • Odors

  • Pet damage

  • Excessive wear

  • Any other signs of use

Products must also be returned in their original packaging.

Almond Wind reserves the right to inspect returned merchandise and determine whether it meets the requirements of this Return Policy. Products that do not meet these standards may not be eligible for a full refund.

Custom & Made-to-Order Items

Custom and made-to-order items cannot be canceled, returned, or exchanged once the order has been placed, except where otherwise required by applicable law.

these standards may not be eligible for a full refund.

Price Adjustments

Prices and promotions are subject to change at any time. Almond Wind reserves the right to modify product pricing, offer promotional discounts, or place products on sale at our discretion.

We do not offer price adjustments or retroactive discounts on previous purchases. The price applicable to an order is the price and promotion in effect at the time the order is placed.

Promotional offers cannot be applied retroactively and are subject to their individual terms, exclusions, and expiration dates.