If your order arrives damaged, defective, or you receive the wrong item or configuration, we'll make it right.

Please email help@almondwind.com within 7 days of delivery and include photos of the issue. We'll review your claim and, depending on the situation, repair, replace, or exchange the affected item or component at no additional cost.

If we are able to provide a corrective replacement or exchange, this is our standard resolution. Customers who choose to keep an incorrect or defective item instead of accepting the corrective resolution may be offered a goodwill adjustment at Almond Wind's sole discretion. Any goodwill adjustment is voluntary, is not guaranteed, and constitutes the final resolution of the claim.

We recommend inspecting your delivery promptly so any issues can be resolved as quickly as possible.

If anything is missing from your order, please contact us right away at help@almondwind.com.

We'll verify your order and ship any missing items or replacement components as quickly as possible at no additional cost.

To begin a return, email help@almondwind.com within 14 days of delivery.

We may request photos to confirm condition. Once approved, we’ll provide return instructions and coordinate pickup where applicable.

Refunds are issued to your original payment method once the item has been received and inspected.

Yes, please email our support team at help@AlmondWind.com within 24 hours of purchase for a full refund. Cancellations requested after 24 hours may face a 10% restocking fee (up to $200).

Once an order has already shipped, it must be delivered before a return can be initiated. Once you receive your sofa, you may request a return in accordance with our Return Policy.

Please note that custom orders cannot be canceled or returned.

We offer returns within 14 days of full delivery of your order.

If you decide Almond Wind isn’t the right fit for your space, we’re here to make the process seamless.

• Complimentary white-glove pickup is available for eligible returns.
• Refunds are issued to the original payment method once items are received and inspected at our warehouse.

To maintain product quality and minimize transit damage, items must be returned in their original packaging.

Because of the size and freight handling required for upholstered furniture, a return shipping fee will apply:

• 10% of the purchase price when returned in original packaging; minus any applicable shipping and assembly fees. All items must be received before we can process a return.

Refunds are typically processed within 3-5 business days of receiving the returned item.

One Voluntary Return Per Household: Each household is eligible for one voluntary sofa return. Voluntary returns include returns due to comfort, color, size, style, or any other personal preference.

Manufacturing Defects & Damage: If your sofa arrives damaged, defective, or with a manufacturing issue, please contact us at help@almondwind.com within the timeframe outlined in our policy. We'll work with you to resolve the issue and make it right as quickly as possible.

Adjusting Sofa Comfort: If you'd like to adjust the comfort of your sofa by adding additional filling, please email us at help@almondwind.com. We're happy to provide one complimentary 3 lb bag of premium filling per sofa order to help you achieve your preferred level of comfort.

All Almond Wind modular sofas are backed by a Limited Lifetime Warranty on construction, including the frame, wood components, springs, and hardware.

This warranty does not cover normal wear and tear on cushions or upholstery.

If you experience a manufacturing defect, contact help@almondwind.com with your order number and photos, and we’ll assist with replacement parts or repairs as appropriate.

Original proof of purchase is required. Items purchased secondhand are not eligible for warranty coverage.

Original packaging is required for return eligibility.

We recommend keeping all packaging materials until you’re confident your sofa is the right fit for your space.