Returns & Exchanges
What if I'm missing something in my order?

Please contact us immediately at help@almondwind.com
What if I don't like my sofa?

If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order.

In order to offer our great pricing + fast and free shipping, we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value. The fee is always capped at $200. Additional fees may apply for returns requiring special pick-up service.

After your returned product is received, we will examine and inspect the product and will make a determination on whether the product is in “like new" condition. If the product is in “like new” condition, we will accept the return and will credit your original payment method for such product. Refund is subject to applicable return fees.

In the event that an item arrives defective or damaged, please let us know immediately upon receipt and we will make it right. Please note that if we are able to replace the damaged parts of your order, but you decide to return your order instead of receiving the replacement parts, then the order will be treated as a returned order (i.e., full refund, less the cost of return shipping).

For further assistance please send an email to help@almondwind.com

Can I return my sofa if I don't have the original packaging?

We encourage you to keep the product packaging until you are confident your new furniture is right for you. If you no longer have the original packaging, you can still return your order; however, you will need to provide the packaging for return shipping. We do not provide additional packaging for returns beyond what the item is shipped in.
What if my furniture arrived damaged?

We will send you replacement parts or replace the item if necessary. If you notice the packaging or item is damaged upon delivery, please refuse the item from the shipping company and contact us. If you notice the damage after delivery, please take a few photos and send them to help@almondwind.com within 24 hours of delivery. Our team will assess the damage and find the best way to fix the issue.

Please note that if damages are not communicated within 24 hours after delivery, it will be difficult to claim the damage was due to the transit. Please be sure to inspect your delivery as soon as possible to avoid any possible replacement costs.
What if I received the wrong sofa?

Please contact us immediately help@almondwind.com